這個情境是當你把錯誤的商品運送給顧客，當顧客退回商品時，你需要將商品替換給顧客。
逐步指南
1, 使用搜尋功能找到銷售退貨訂單。
2, 點擊“新增”。
3, 在一般選項卡中，輸入客戶名稱和外部文件編號。
4. 選擇“處理”=>“翻轉已張貼的文件行…”。
5. 選擇要退貨的已張貼銷售文件行，預設會顯示給該客戶的已張貼發票選項。
For the scenario that you ship the wrong item to customer, and you will replace the item to customer when they return the item to you.
Step-by-step guide
1, Use search function to find Sales Return Order
2, Click New
3, In General Tab, enter Customer Name and External Document No
4. Select Process => Get Posted Document Lines to Reverse...
5. Select Posted Sales Document Line to return
(1) by default, option for Posted Invoices for the customer to be shows預設會顯示給該客戶的已張貼發票選項。
(2) select the posted sales invoice line for return選擇要退貨的已張貼銷售發票行。
(3) Click OK for confirm the selection點擊“確定”以確認選擇。
6. The return item 70061 added from the posted invoice line. Select the Return Reason Code if needs
7. If you want to ship a correct item to the customer, you can enter the line with navigate quantity.
The correct item will not ship and invoice from the sales return order, but you can use the system function to create the sales order to ship and invoice for the correct item in effective way.
8. Create sales order for the correct item by use Move Negative Lines... function.
9. Create sales order - Move negative sales lines default to document type Order, click OK to confirm
User can change the option to Invoice if needs.
10. Sales Order created for the correct item, click Yes for open the sales order for post shipment and invoice
11. If use the function Move Negative Sales Line to create sales order, following information to be copy from sales return order
(1) External Document No.
(2) Original invoice no. and shipment no. it processed the sales return
12. Go back to the sales return order for positing
退貨商品 70061 從已張貼的發票行添加。如果需要，選擇退貨原因代碼。
7. 如果您想要向客戶運送正確的商品，您可以輸入“導航數量”的行。
正確的商品不會從銷售退貨訂單中運送和發票，但您可以使用系統功能以有效的方式創建銷售訂單以運送和發票正確的商品。
8. 使用“移動負行…”功能為正確的商品創建銷售訂單。
9. 創建銷售訂單 - 移動負銷售行的預設文件類型為“訂單”，點擊“確定”以確認。
用戶可以根據需要更改選項為“發票”。
10. 創建了正確商品的銷售訂單，點擊“是”以打開銷售訂單以進行發貨和發票。
11. 如果使用“移動負銷售行”功能創建銷售訂單，則需要從銷售退貨訂單中複製以下信息：
(1) 外部文件編號。
(2) 原發票號碼和出貨號碼，它處理了銷售退貨。
12. 返回銷售退貨訂單進行發佈。
