Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

If found the job "Ecom Job Queues" was stopped with error message which it show the discount% invalid.


  1. Open the Ecommerce Order List to find out the order ID for the next steps.

  2. Use the Order Date as filter to reduce the data volume
    Image RemovedImage Added

  3. In this case, it should check each order line Discount Amount value.
    Image Added

  4. Finally, use the code Data Patch in Configuration Packages to update the discount amount to process this order and later orders.
    Image Added

  5. Use the order id to filter the records to edit the discount amount. 
    Image Added

  6. Use the link https://pretties-eshop.myshopify.com/admin/api/2021-07/orders/ORDER ID.json to download the backend data file and replace the order id as of abnormal order.
    Sample: https://pretties-eshop.myshopify.com/admin/api/2021-07/orders/5277593010475.json

  7. Find the amount under the "discount_allocations" block and cross-check with the abnormal discount amount of each line in the BC.
    Image Added

  8. Update the correct discount amount in the Excel file and apply it to the Configuration Packages.
    Image Added

  9. Reset the job Ecom Job Queues status to Ready. It will process pending orders afterwards.