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The step-by-step guide below mainly for introduce how to import HKTVM order for create Sales Order.
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1. Setup
Following setup must be done before import the order
- Setup Ecommerce Item Mapping
- Order Import Configuration
- Setup Special Sales Price and Discountsfor a Customer
2. Data preparation
Users need to copy and paste the worksheet data to a new excel file as value, then save as a new excel file for import.
Please note, only column header and the transaction details need to copy to new excel file. The transaction data to be start from Row 2.
Example as below:
3. Order Import
1. Choose the 
icon, enter Order Import, and then choose the related link
2. Select the Platform Code (e.g. 01-HKTVMALL-IGOAL)
3. Click action button Import from Excel
4. Choose the excel file you want to import
5. After file imported, the import status to be updated. User can check if the import file is process successfully or not.
Please note, the number of import status is accumulated. User can click the link to preview the details.
(1) No of failed import = number of lines imported but error found. Please see error handling section to resolve the error.
(2) No of success import = number of lines imported without error
(3) No of line imported = number of lines imported from the excel file.
(4) No of pending process = number of lines pending for create sales order.
(5) If no error found in the import file, status to be shows all lines in import file have been imported and success import.
(6) To preview the related Sales Order created from the import file
- Click on the link for No. of Success import
- Sales Order number and the order line number to be show in the related column. User can go to sales order for review and further process.
4. Error Handling
Follow the steps below for handle the error.
(1) clicking on the link of No. of Failed Import
(2) Go to the Error Description column to preview what error occurred.
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(3) After issue resolved, select the lines then click Mark for Re-Process
(4) Back to order import main page then click Re-process
