1.Reverse the general ledger entry.

StepsDescription
1
    • Go to General Ledger Entries page then (1) select the entry that you want to reverse and then (2) Select Process => Reverse TransactionNote: the entries cannot reverse if the realized gains/losses within the same transaction have been posted.
2
    • On the Reverse Transaction Entries page, select Reverse action.Note: if you want to print the document for the reverse entries, select Reverse and Print

3
  • After the reverse entries is posted, you can find the reverse entries in General Ledger Entries page.

     Note: According to the standard column shows on GLE page, the column for Reversed, Reversed Entry No and Reversed by Entry No. is not showing.  To show the column, please use Personalize function to show the column if needs.

2.Reverse the general ledger entry which has applied customer sub-ledger or vendor sub ledger

For example, the payment journal is posted incorrectly. 

StepsDescription
1

Un-apply entry before reverse 

    • Go to Vendor Ledger Entries page then (1) select the entry that you want to reverse and then (2) Select Process => Unapply Entries...

Note: the entries cannot reverse if the realized gains/losses within the same transaction have been posted.

2

In Unapply Vendor Entries page, select Unapply 

3
  • After unapply, the remaining amount to be updated

4

Select the incorrect payment entry, then select Process => Reverse Transaction...

5

On the Reverse Transaction Entries page, select Reverse action.

Note: if you want to print the document for the reverse entries, select Reverse and Print

6
  • After the reverse entries is posted, you can find the reverse entries in General Ledger Entries page.

     Note: According to the standard column shows on GLE page, the column for Reversed, Reversed Entry No and Reversed by Entry No. is not showing.  To show the column, please use Personalize function to show the column if needs.

3.Create a sales credit memo for reverse.

    • Open the posted sales invoice that you want to reverse then select Create Corrective Credit Memo action button.
    • In the credit memo, edit the information if needs, then post the credit memo
    • Go to customer ledger entry to check the original invoice.  it should be applied by the credit memo. 
    • Create the sales invoice for revision - if use manual number for the new sales invoice, please enter the same number in Posting No. field for allow system use the number for posted sales invoice.