Portal

Problem

Handling if user report the problem that Sales Shipment or Purchase Request have been posted in NAV but the data is not update to related Shipment Request or Receipt Note record

Solution

1- Go to Portal, History Page.  If the Reference No. (i.e. Document No. in user interface) can't found in portal document, the message to be shows on top of the list.

Check the correct document in Shipment Request.

• in this case example, user reported that shipment and invoice have been posted in NAV, however, the related shipment request still has outstanding shipment.
• the problem is because the Shipment Request no is UMASP00000908 but user enter UMASP000000908 in NAV incorrectly

2- To solve the problem, access to UICL server (111) use MySQL to open Item Ledger Entries Table.  

Update the value from UMASP000000908 to UMASP00000908 for the entries.