User can close the Sales Order once it will not be ongoing or cancel the order if the order will not be confirm.


Follow the below steps:

1) For a created Sales Order that need to be closed / cancelled, user can choose to close or cancel the whole order 

*Order must be in "Open" status before that

If the user wants to close / cancel only a specific order line, find the field in the line level.

2) The Order Status will change if the whole Sales Order have been closed / cancelled

  • The Sales Order List column "Amount Including GST" will not include
  • The amount will not be counted into Available Credit, Outstanding Orders (LCY)
  • Ongoing Sales Orders will reduce

For the Drop PO:

  • If SO lines are cancelled or closed, will pump out message that the related PO line has been cancelled / closed (both must be in "Open" status)
  • Column in the PO List: "Amount Including GST" will not include
  • Outstanding Orders (LCY) will reduce


3) User can re-open the closed / cancelled Sales Order in the header button

  •  If users wants to re-open the Sales Order, they need to re-open Closed SO and then click action button Reopen Closed SO