User may apply the 1 entry to another for the settlement of payment / credit memo to the invoice.
If user has wrongly applied the entries, they need to unapply before applying to the correct one.
Follow below steps to unapply the entries:
E.g. User has applied the invoice for the payment.
Payed from customer by bank and received payment for the following entries booked.
1, Find the related entry in Customer Ledger Entries. click "Unapply Entries"
System will show the 2 application entries for this Customer Ledger Entry
Message below shows if unapplied is successful.
2, User can apply to the correct entry in the Customer Ledger Entries.
Another way is to repeat the beginning using Cash Receipt Journal to apply to a doc.no